Cancer Care Program
As of June 1, 2025, MCSIG has partnered with Transcarent to provide members with access to world-class cancer care. This comprehensive program connects you to leading oncology specialists, expert second opinions, and personalized treatment plans—many services are fully or partially covered by MCSIG.
Designed to deliver better outcomes and greater peace of mind, the Cancer Care program supports you and your family at every stage of the journey, including:
Dedicated Oncology Nurse Navigators to guide you through diagnosis, treatment, and beyond
Caregiver support to ensure your loved ones have access to helpful resources
Expert second opinions from top oncology specialists nationwide
If you or a loved one are navigating a cancer diagnosis or have questions about treatment options, support is available. To access your cancer care resources through Transcarent, you can:
Scan the QR code on this page to set up your Transcarent account
Visit member.transcarent.com using a laptop or desktop
Call Transcarent at 855-586-2744 to connect directly with an Oncology Nurse Navigator
Once connected, a dedicated Oncology Nurse Navigator will work with you to understand your needs and guide you through every step of your cancer care journey.
Virtual Care - Chat with a doctor
MCSIG members have on-demand access to virtual care through Transcarent. This benefit connects you and your covered dependents (ages 2 and older) to a trusted care team of board-certified doctors and nurses for both urgent and routine needs.
With Virtual Care, you can get high-quality medical support without the wait—anytime, day or night:
24/7 access to board-certified doctors and nurses
Care for urgent and routine needs, from home or on the go
No referrals or appointments required
Available for dependents ages 2+
To access Virtual Care through Transcarent, you can:
Scan the QR code on this page to use the Transcarent app
Visit member.transcarent.com on a laptop or desktop
Call Transcarent at 855-586-2744 to connect with a care coordinator
A Transcarent care team member will help ensure you get the right care, at the right time—without unnecessary delays.
Expert Medical Opinion
MCSIG members have access to Expert Medical Opinion (EMO) services through Transcarent. This benefit provides expert second opinions for both adult and pediatric conditions, with no age restrictions.
Expert Medical Opinion services help you feel confident in your care by connecting you with a team of leading physicians who can review your diagnosis and treatment plan and provide clear, unbiased guidance.
With Expert Medical Opinion, you can:
Receive a second opinion from a team of expert doctors
Explore available treatment options tailored to your condition
Make informed decisions about your care with greater confidence
Access support for both adult and pediatric conditions
To access Expert Medical Opinion services through Transcarent, you can:
Scan the QR code on this page to use the Transcarent app
Visit member.transcarent.com on a laptop or desktop
Call Transcarent at 855-586-2744 to connect with a care coordinator
A Transcarent care coordinator will guide you through the process and help connect you with the right experts for your needs.
Virtual Physical Theraphy
MCSIG members have access to virtual physical therapy through Transcarent, designed to support you through every step of your care. Whether you’re starting treatment or exploring your options, Transcarent serves as your advocate—making the process simple, transparent, and convenient.
With virtual physical therapy, you can:
Work with a licensed physical therapist, typically within three days
Receive concierge-level support for billing questions, gathering medical records, and care coordination
Pay no cost for virtual physical therapy services
Get guidance from a dedicated Care Coordinator to help plan and manage your care
To access virtual physical therapy through Transcarent, you can:
Scan the QR code on this page to use the Transcarent app
Visit member.transcarent.com on a laptop or desktop
Call Transcarent at 855-586-2744 to connect with a care coordinator
Whether you’re seeking care now or just learning about your options, Transcarent is here to support you and help make the process easy.
Transcarent Surgery Care is available as part of your health plan at no additional charge to you; pay $0 for surgery. The program provides you with access to quality providers specific to your procedure, plus a Care Coordinator to manage the process for certain non-emergency surgeries such as knee replacement or back surgery.
Effective July 1, 2025, MCSIG members are required to contact Transcarent for all elective surgery coordination. Members who do not use Transcarent for their eligible services will have their claim denied in full, as required by the plan. To avoid this, members must contact Transcarent in advance to confirm eligibility and coordinate their care. Please call Transcarent at (855) 586-2744 or download the QR code to connect with a care coordinator. If you prefer to use a laptop, you may do so online by clicking here: Register with Transcarent.
*If a surgery is not eligible through Transcarent but is a covered benefit under the medical plan, it will be processed under the member’s Blue Shield coverage, subject to applicable deductibles, copayments, and coinsurance.
